AIRS I&R Community Resource Specialists Practice Exam

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What impact does effective follow-up have on client relationships?

It diminishes trust

It strengthens the support relationship with clients

Effective follow-up significantly strengthens the support relationship with clients. When an individual or organization takes the time to check in after initial contact, it shows a commitment to the client's well-being and needs. This attention demonstrates that the provider values the client's situation and is dedicated to ensuring they receive the appropriate support.

Such proactive engagement can enhance trust and rapport, making clients feel more comfortable reaching out for help in the future. Effective follow-up can also provide an opportunity to gather feedback on the services provided, allowing for adjustments and improvements that cater to the specific needs of the client. This ongoing relationship fosters a sense of partnership, encouraging clients to be open about their challenges and more inclined to seek assistance when necessary.

In contrast, the other options suggest negative outcomes of follow-up, such as diminishing trust or leading to dissatisfaction, which do not align with the positive effects that effective follow-up can foster in creating robust and supportive client relationships.

It makes clients less likely to seek future assistance

It leads to client dissatisfaction

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